Last Updated: 03.06.2026
At Linen Export, we are committed to providing quality products and a smooth purchasing experience for our wholesale buyers. Please read our Return & Refund Policy carefully before placing an order.
1. Eligibility
This policy applies only to approved wholesale buyers who purchase products through Linen Export's website, mobile application, showroom, sales representatives, WhatsApp, or other official sales channels.
2. No Returns for Design, Color, or Preference-Based Reasons
As a wholesale business, Linen Export does not accept returns, exchanges, or refunds for reasons such as:
Change of mind
Design preference
Color preference
Style preference
Slow-moving products
Customer buying decisions
Once an order is confirmed and dispatched, products cannot be returned because the buyer no longer wishes to keep them.
3. Damaged or Defective Products
Returns are accepted only for products that are:
Manufacturing defective
Incorrect items supplied by Linen Export
Claims must be reported within 7 days from the date of dispatch.
To process a claim, customers must provide:
Order details
Product photographs
Package photographs (if applicable)
Description of the issue
Linen Export reserves the right to inspect and verify all claims before approving a replacement.
4. Return Shipping Charges
For approved returns:
The customer shall bear one-way shipping charges.
Linen Export shall bear one-way shipping charges for the replacement shipment.
Both parties share the return logistics cost as part of the resolution process.
5. Replacement Policy
For approved claims, Linen Export will provide:
Replacement Only
No cash refunds, bank transfers, credits, or other forms of reimbursement will be provided.
Replacement products will be shipped after the returned products are received and verified by Linen Export.
6. Minimum Order Value
Linen Export serves wholesale buyers only.
The minimum order value is:
₹4,000 per order
Orders below the minimum value may not be accepted or processed.
7. Non-Returnable Products
The following products are not eligible for return or replacement:
Products returned after the 7-day claim period
Products used, washed, altered, or damaged after delivery
Products returned without approval
Products returned without supporting evidence of damage or defect
Products returned due to customer preference or business decisions
8. Refund Policy
Linen Export follows a Replacement-Only Policy.
We do not provide refunds for:
Change of mind
Design or color preference
Customer purchasing errors
Delayed sales or slow-moving inventory
Refunds may be considered only if Linen Export is unable to provide a suitable replacement for an approved defective product claim.
Any such decision shall be at the sole discretion of Linen Export.
9. Policy Updates
Linen Export reserves the right to modify or update this Return & Refund Policy at any time without prior notice.
The latest version published on our website shall be considered the applicable policy.
10. Contact Us
For return requests or product issues, please contact:
Linen Export
Website: www.linenexport.in
Email: linenexportcbe@gmail.com
Phone: 9003660099
Address: 25C/12, 1st Street,
Sri Shanmuga Nagar,
Ponniuarajapuram,
Coimbatore - 641 001
Tamil Nadu
India
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